For services supplied by Jackie Goodyear trading as Priors Photos
1) About us
Priors Photos is the trading name of Jackie Goodyear, a sole trader based in England. In these Terms & Conditions, “we”, “us” and “our” mean Jackie Goodyear trading as Priors Photos.
Our contact details are: email – jackie@priorsphotos.com, phone – 07497 884714.
These Terms & Conditions apply to all services we supply unless we agree otherwise in writing.
2) When our contract starts
Our contract with you starts when you accept our quote, proposal or Letter of Engagement in writing, and we confirm your booking.
Where applicable, we may ask for a deposit before booking your project.
Please do not send or hand over original photographs, albums, media, hard drives or login details until the work has been agreed.
3) The services we provide
The exact scope of each project will be set out in your quote, proposal or Letter of Engagement.
Depending on the project, our services may include printed photo sorting, digital photo organising, scanning support, file naming, folder structure, curation guidance, backup advice, and recommendations for supplies or third-party services.
Any timings or estimates we give are made in good faith based on what we can reasonably see at the start. Photo collections often contain hidden extras, so if extra time, work or costs become necessary, we will discuss this with you before going ahead.
4) Client responsibilities
You agree to provide accurate information about the materials and services required.
You agree to tell us about any known fragile, damaged, mould-affected or delicate items before work begins.
You confirm that you have the right to ask us to work with the photographs, media, accounts or files you provide.
You are responsible for keeping your own backup copies of digital files before work starts where reasonably possible.
You agree to review deliverables and raise any concerns within a reasonable time.
5) Ownership and copyright
You confirm that any photographs, media, files or other content you ask us to work with either belong to you or that you have the necessary authority or permission to use them.
We do not knowingly infringe copyright and reserve the right to refuse work where copyright ownership or permission is unclear.
You remain the owner of your original materials and your content unless agreed otherwise in writing.
6) Handling originals and fragile items
We will take reasonable care when handling your photographs, albums and media.
Older and delicate items can be fragile because of age, storage conditions, adhesives, paper quality or previous damage. This means there may be some risk of minor wear or deterioration during normal handling, especially where items need to be removed from albums, sleeves, frames or old storage systems.
If we believe an item is too fragile to proceed safely, we may pause work and discuss options with you first.
7) Scan and conversion quality
We will always aim to achieve the best reasonable result from the original material provided.
The quality of scans, copies or converted media depends heavily on the condition and quality of the original item. Fading, blur, staining, scratches, dust, damage, poor exposure and previous handling can all affect the final result.
We are not responsible where the limits of the original material affect the final output, provided we have carried out the service with reasonable care and skill.
8) Quotes, estimates and extra costs
All quotes and estimates are based on the information available at the time and are valid only for the period stated in the quote, if any.
If your project turns out to involve more time, more materials or extra work than originally expected, we will let you know and agree any changes with you before continuing.
Any additional supplies or third-party costs not listed in your quote must be approved by you in advance. This may include storage devices, archive-quality supplies, third-party media conversion, return postage, courier charges or travel costs.
9) Payment terms
Payment terms will be set out in your quote, proposal, invoice or Letter of Engagement.
Unless otherwise agreed, I will usually issue an invoice once the agreed work has been completed and is ready for delivery or collection. Payment is due within 7 days of the invoice date and must be received in full before final delivery, transfer, posting, or collection of the completed work.
Payment may be made by bank transfer or any other payment method we confirm in writing.
We may pause work if invoices are overdue.
If your project is large or runs over a longer period, we may invoice in stages.
Any deposit paid is non-refundable once work has been booked and preparation has started, unless we agree otherwise in writing or the law gives you cancellation rights.
10) Cancellation and rescheduling
If you need to cancel or rearrange a booked session, please give us at least 24 hours’ notice where possible.
If you cancel or postpone at short notice, we reserve the right to charge for time already booked, travel already undertaken, preparation already completed, and any non-refundable costs already incurred.
If you notify us of a delay of 30 minutes or more within 2 hours of the agreed start time, we may charge for lost time.
If we need to rearrange your booking, we will give as much notice as we reasonably can and will work with you to agree a new time.
If you are a consumer and you book at a distance or in your home, cancellation rights may apply under consumer law depending on how the booking was made and whether work has started.
11) Post, courier, collection, return and travel
Where agreed, we may collect materials from you or arrange return delivery.
If materials are sent by post or courier, we strongly recommend using a tracked and insured service suitable for the value and nature of the items.
Where you arrange delivery to us, you are responsible for packaging, labelling, insurance and selecting the delivery method.
Where we arrange return delivery to you, we will take reasonable care in packaging and dispatching the materials. However, we are not responsible for delays, loss or damage caused by third-party carriers once the items are in their control, provided we have acted with reasonable care.
12) Confidentiality and privacy
We treat your photographs, files and personal information with care and discretion.
We will not publish your photographs or share identifiable client information without your permission, unless required by law.
If access to your digital image library, cloud storage or accounts is needed for the agreed service, any login details you provide will be used only for that purpose and handled securely. We recommend sharing passwords using a secure method and changing them afterwards where appropriate.
We will process personal data in line with our Privacy Policy and applicable UK data protection law.
13) Storage and deletion of digital media
Unless otherwise agreed in writing, we will keep digital project files and related working copies for 60 days after completion of the service.
After that period, we will permanently delete them from our working systems.
If you would like us to retain files for longer, we may be able to offer extended storage for an additional charge.
You are responsible for checking that you have safely received and backed up your delivered files before the retention period ends.
14) Security
We use reasonable physical, electronic and organisational measures to help protect your data anddigital files, including secure systems, password protection and current security software.
However, no method of storage, transfer or transmission is completely risk-free. You are responsible for maintaining appropriate security and virus protection on your own devices and accounts.
15) Client feedback, corrections and issues
If you are unhappy with any part of the service, please let us know as soon as possible and ideally within 30 days of completion.
We will investigate any reasonable concern and, where appropriate, may rescan items, correct file organisation issues, repeat the relevant part of the service, or agree another reasonable remedy.
Nothing in these Terms & Conditions affects any legal remedies you may have.
16) Advice and curation decisions
Any advice we give about sorting, organising, grouping, selecting or deciding what to keep is given in good faith and based on our professional judgement and the information available at the time.
Final decisions about whether to keep, discard, store, share or delete materials always remain with you.
We are not responsible for the personal, sentimental, family or practical consequences of decisions made by you following that advice.
17) Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights you have under consumer law.
Subject to the above, and to the extent permitted by law, we are responsible only for losses that are a reasonably foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for loss caused by the pre-existing condition of fragile or damaged materials, the inherent quality limits of the original item, or loss caused by third-party platforms, software providers, postal operators or couriers where we have acted with reasonable care.
We are not responsible for indirect or consequential loss where the law allows this.
18) Before-and-after photos and testimonials
We may ask whether you are happy for us to use before-and-after images of your project or a testimonial.
We will only do this with your explicit consent.
We will not identify you by name, show faces or share personal details unless you have clearly agreed to that separately.
You can withdraw future marketing consent at any time, although this will not affect material already published with your permission before consent was withdrawn.
19) Complaints
If something has gone wrong, please contact us in the first instance so we can try to sort it out promptly and fairly.
Complaints contact: jackie@priorsphotos.com
20) Force majeure
We are not responsible for delays or failure to perform our obligations where this is caused by events outside our reasonable control. This may include postal or courier disruption, severe weather, flood, fire, illness, power failure, IT or software outages, or third-party supplier delays.
If this happens, we will let you know as soon as reasonably possible and agree next steps with you.
21) Governing law
These Terms & Conditions are governed by the law of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless consumer law says otherwise.
22) Your statutory rights
Nothing in these Terms & Conditions affects your statutory rights.